Frequently Asked Questions

Log into your MQA Online Services Portal account and select Add My License or Previous Application from the “Additional Activities” menu. Select “Yes” and follow the prompts to add your additional licenses or applications to your account using your social security number, date of birth and mailing address zip code currently on file with the Department of Health.

If you have already registered for an account and added your license, you do not need to repeat this process to renew your license. For renewal, log into your MQA Online Services Portal account and select the license you wish to renew from the Renew My License section. If your license is delinquent and you are attempting to renew, you will find your renewal options under the Manage My License dropdown menu. This should allow you to proceed with the renewal process. If you have specific renewal questions, please contact the MQA Customer Contact Center at 850-488-0595.

Pursuant to s. 456.065(3), Florida Statutes, a $5 fee to fund efforts to combat unlicensed activity will be assessed of each licensee upon initial licensure and at each renewal. This fee has been included in the total renewal fee and initial application fee since the law was enacted in 1992.

To submit a payment after submitting your renewal, go to Make Payment under the “Additional Activities” section to select the renewal application that is pending payment.

Changing your name on your MQA Online Services Portal account profile does not change your name on your health care practitioner license. To change your name on your license, you must submit a request and upload the required legal documentation showing the name change. On your MQA Online Services Portal dashboard, select Change of Name from the “Manage My License” pulldown menu and enter your name as it appears on your legal documentation. Attach/upload supporting documents, which must be one of the following:

1. A copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
2. A divorce decree restoring your maiden name
3. A court order showing the name change (adoption, legal name change, federal identity change)
4. A copy of a certificate of naturalization or H1B Employment Visa (Note: Foreign applicants and/or licensees may not have state issued documents)

Any one of these will be accepted unless the department has a question about the authenticity of the document.

NOTE: Please allow 5-7 business days for your request to be processed. If you are requesting a name change outside of renewal and wish to receive a new license reflecting the name change, you must request a duplicate license and pay the $25.00 fee.

Changing your name on your license does not change your name on your MQA Online Services Portal account profile. To change your name on your MQA Online Services Portal account profile to match your name on your license, log into your account and click Update Account in the upper right hand corner of the screen.

Log into your MQA Online Services Portal account and select Request Retired Status during renewal or Request Retired Status after Expiration Date outside of renewal from the “Manage My License” pulldown menu.

During Renewal:

Log into your MQA Online Services Portal account and select Request Inactive Status from the “Manage My License” pulldown menu.

After Expiration:

Log into your MQA Online Services Portal account and select Request Inactive Status after Expiration Date from the “Manage My License” pulldown menu.

NOTE: Your license will remain on inactive status for a two year period and must be renewed prior to the expiration date. Reactivation of your license will require verification that you have completed the required continuing education during the period you have been inactive. Licenses that have been inactive for over 4 years must provide proof of employment during their inactive status. Employment does not have to have been in Florida. Licensees who have been inactive for over 4 years and have not been employed during that time must complete a Florida Board approved remedial course.

Please follow the steps below to attach/upload your supporting documentation to your health care practitioner license application: Log into your MQA Online Services Portal account and select Check Application Status from the “Additional Activities” menu and find the application you wish to upload documents to from the list of outstanding/pending applications. This list will provide any deficiencies noted and allow you to generate a list of the required documentation, which will be sent to your email address.

Log into your MQA Online Services Portal account and select Make Payment from the “Additional Activities” menu. Select the applications and/or miscellaneous charges you wish to pay for and press “Next” to continue. If paying by Credit Card, enter your card information into the fields and press “Process” to submit your payment. If paying by Other Payer Code, select Other Payer Code and enter the unique code provided to you by your employer or educational institution.

Log into your MQA Online Services Portal account and select View Exam Results from the “Additional Activities” menu. Click on an exam status from the list for detailed information about the exam.